Why No Returns On Fluorescent Light Fixtures?
I am waffling between halogen (easy, flexible, warm etc.) and fluorescent (low energy, save the whales) for a few light fixtures I am interested in. Your no-return policy on the fluorescent light fixtures makes me think that people order them for the same reasons that I would and are disappointed. Is this the case?
Answer: The no return policy pertains to mostly Access Lighting and Troy Lighting light fixtures optional energy-efficient lamping. Light fixtures with energy-efficient lamping as the default option are still returnable should customers not like them. To answer your question, customers do indeed purchase lighting fixtures with fluorescent lamping for energy saving purposes. The no-return policy is not because we get a lot of complaints on energy-efficient light fixtures. In fact, we almost never had a complaint about them. The reason for the no-return policy is because the manufacturers have to custom fit the light fixtures with fluorescent lamping here in the States. They are considered custom-bulit orders. It’s pretty much standard throughout the world that custom-built products are non-returnable, for obvious reasons. We think you will be happy with the energy-efficient lamping.